Will my package be discreet?
Yes, the majority of orders are sent in plain, padded envelopes with nothing except stamps and an address label. Larger orders are sent in unmarked boxes. There is never any indication where they have come from. All seeds are sent in original breeder packaging inside the envelope.
What type of payment methods do you accept?
E transfer or money order. We DO NOT accept credit or debit. While the lockdown is lifted we will accept cash, but we don’t accept cash in a full lockdown.
Is it possible to telephone you?
You can phone us at (905) 840 4408. We’re available Monday to Friday 11am-7pm, Saturday and Sunday 11am-4pm
You have so many options. What should I get?
If you’re unsure of what to get, we recommend first deciding what you personally enjoy. We have indicas, sativas, hybrids, CBD’s, autos, regulars, feminized…the idea of our store is for genetic preservation, so we provide as many details on our website as possible to help you make the most educated choice you can.
We, Xotic Seeds, cannot legally make any recommendations on what you should choose if the information requested indicates you intend to grow these seeds.
I placed my order...now what?
Please wait, and a member of our staff will get to your order as soon as possible, and respond to you with email instructions. Because we are predominantly online, we do ask for your patience in receiving your instructions as some days can take a bit longer than others.
I paid. When do I get my order?
If you’re having it shipped, it will be sent out at 4pm either that day, or the next available business day. If you’re picking it up, please wait until you receive confirmation that your payment has been accepted before coming to get it.
HAVE ID READY AT PICKUP. YOUR ORDER WILL NOT BE RELEASED WITHOUT IT
How long does shipping take?
Shipping within Ontario generally only takes 1-2 days, and anywhere else in Canada 3-5. This however has been delayed in the last year because of Covid, so please do make sure to not only order well ahead of time, but to regularly check your tracking number.
Once your order leave with Canada Post, it is your responsibility to keep track of it. If it does not arrive, or something else goes wrong, and you fail to contact us or Canada Post within ten days neither we nor Canada Post are liable.
How much is shipping?
Shipping is $15.00 within Ontario, and $20.00 anywhere else in Canada. If you spend $150.00 or more then shipping is free.
If you spent over $150.00 and our system still charged you shipping, please disregard the shipping fee, as this is a mistake on our end. If you intend to pick up, then no shipping fee is required.
How old do I have to be to buy seeds?
You MUST be 19+ in order to purchase anything from our store. If you appear under 25 we will request ID.
IF YOU COME TO PICK UP A PURCHASE AND WE SEE YOU ARE UNDER 19, WE WILL NOT RELEASE IT TO YOU AND YOU WILL BE GIVEN A FULL REFUND.
Is buying seeds legal?
Yes, as long as they are not being bought with the intent to grow. If you do intend to grow, please, you MUST source your seeds from the government. Always familiarize yourself with your local laws before purchasing anything.
My question isn't here!
Please get in touch using the contact us link and we’ll answer it for you.
Tel: (905) 840 4408
Fax: (905) 495 4044